Business Intelligence

Predicting the Future is Hard

By Andreas Bitterer,

What did you learn today that you wish you had known yesterday? If you have an answer for this question (or some variation of it, like “last week”, “last month”), chances are that you missed (more…)

What Is Experience Management

By Timo Elliott,

SAP has announced its intention to acquire Qualtrics, a global pioneer in the area of experience management (XM) software. (Updated: Read the acquisition press release.) Experience management is the process of monitoring every interaction people experience (more…)

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